LogoV380 Pro Docs
LogoV380 Pro Docs
HomepageDocumentation
Device Startup
No response after the device is power onNo response after the device prompts "system is starting"Device restarts automatically or restarts repeatedly when it is startingWhy the device PTZ automatically rotates after starting (self-check)Must the camera be connected to the power supplyHow to turn on/off the camera voice promptsHow to change the camera prompt languageHow to adjust the camera volumeHow does the camera establish a hotspot modeHow to set the camera's AP hotspot passwordHow far is the AP hotspot mode connection rangeThe phone cannot find or connect to the AP hotspot of the cameraHow to check the device IDHow to restore factory default settingsCameras' reset button position distributionCan't connect to the Internet when connecting the device hotspot
Network Setting
Software Setting
Real-time Preview
Record & Replay
Cloud Service
Alarm Setting
4G & Solar-powered
Other Questions
Device Startup

How to check the device ID

Guide to finding your camera's unique device ID

  • ID number is the unique identification number of the camera, each camera corresponds to only one ID

  • The ID number is 8 or 9 digits, which can be viewed on the label on the device body

  • If you have connected the device in the APP, you can view the ID in the device list window

Capabilities are adjusted with system versions. Actual usage prevails.

The phone cannot find or connect to the AP hotspot of the camera

Troubleshooting guide when phone cannot find or connect to camera's AP hotspot

How to restore factory default settings

Guide to resetting your camera to factory defaults