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Network Setting

Software Setting

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Record & Replay

Cloud Recording

Is it necessary to use the cloud service Can the device be bound to cloud storage and cloud recording at the same time Can I get the refund for purchasing cloud service packages Why the cloud service will automatically renew and charge How to cancel the cloud service package function [Renewal]What to do if the device is broken and the cloud service can not be used Can I get the refund for repeated purchases Can the cloud service packages be migrated How to check the cloud service order record Payment methods for purchasing cloud service packages Can overseas users use the cloud service "Activating failed" is displayed when the cloud service package is bound to the device "The device does not support cloud recording" is displayed when the cloud service package is bound to the device "The device has been bound by another account" is showed when the cloud service package is bound to the device "Incorrect username or password" is showed when the cloud service package is bound to the device Can I control the playback progress of cloud service video What is the Time-lapse video How to open the Time-lapse video service function How to refund the Time-lapse video service

4G & Solar-powered

Other Questions

Cloud Service Cloud Service

"The device does not support cloud recording" is displayed when the cloud service package is bound to the device

Troubleshooting device cloud recording support issues

In the Settings of the corresponding ID device in the device list, Firmware version, online upgrade
If the system prompts "Latest", please contact the technician (Support center)

Capabilities are adjusted with system versions. Actual usage prevails.

"Activating failed" is displayed when the cloud service package is bound to the device

Troubleshooting cloud service activation failure

"The device has been bound by another account" is showed when the cloud service package is bound to the device

Troubleshooting device already bound to another account