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Device Startup
Network Setting
Software Setting
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Record & Replay
Cloud Service
Cloud Recording
Cloud Service
Is it necessary to use the cloud serviceCan the device be bound to cloud storage and cloud recording at the same timeCan I get the refund for purchasing cloud service packagesWhy the cloud service will automatically renew and chargeHow to cancel the cloud service package function [Renewal]What to do if the device is broken and the cloud service can not be usedCan I get the refund for repeated purchasesCan the cloud service packages be migratedHow to check the cloud service order recordPayment methods for purchasing cloud service packagesCan overseas users use the cloud service"Activating failed" is displayed when the cloud service package is bound to the device"The device does not support cloud recording" is displayed when the cloud service package is bound to the device"The device has been bound by another account" is showed when the cloud service package is bound to the device"Incorrect username or password" is showed when the cloud service package is bound to the deviceCan I control the playback progress of cloud service videoWhat is the Time-lapse videoHow to open the Time-lapse video service functionHow to refund the Time-lapse video service
Cloud Storage
Alarm Setting
4G & Solar-powered
Other Questions
Cloud Service

Cloud Service Overview

Cloud service general questions and troubleshooting

Welcome to the Cloud Service Overview. Find answers to common questions about cloud service subscription, payment, refund, and troubleshooting.

Getting Started

Is Cloud Service Necessary

Understanding cloud service features and basic device functions

Payment Methods

Available payment methods for cloud service

Overseas Users

Cloud service availability for overseas users

Activation Issues

Activation Failed

Troubleshooting cloud service activation failure

Device Bound by Another Account

Resolving when device is already bound to another account

Device Not Support Cloud Recording

When device doesn't support cloud recording service

Incorrect Username or Password

Fixing incorrect credentials when binding cloud service

Subscription Management

Auto Renewal Charge

Understanding automatic renewal charges

Cancel Cloud Service Renewal

How to cancel automatic cloud service renewal

Check Order Record

View your cloud service order history

Cloud Service Migration

Transfer cloud service between devices

Cloud Storage and Recording Same Time

Using cloud storage and recording simultaneously

Refunds

Cloud Service Refund

Cloud service refund policy and process

Repeated Purchase Refund

Refund for repeated or duplicate purchases

Refund Time-lapse Video

Refund policy for time-lapse video service

Device Issues

Device Broken and Cloud Service

What happens to cloud service when device is broken

Video Features

Playback Progress Control

Control video playback progress

What is Time-lapse Video

Understanding time-lapse video feature

Open Time-lapse Video

How to enable time-lapse video feature

Can I still view videos after the cloud recording package expires

What happens to videos when cloud recording expires

Is it necessary to use the cloud service

Understanding cloud service features and basic device functions

Table of Contents

Getting Started
Activation Issues
Subscription Management
Refunds
Device Issues
Video Features