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Cloud Service
Is it necessary to use the cloud serviceCan the device be bound to cloud storage and cloud recording at the same timeCan I get the refund for purchasing cloud service packagesWhy the cloud service will automatically renew and chargeHow to cancel the cloud service package function [Renewal]What to do if the device is broken and the cloud service can not be usedCan I get the refund for repeated purchasesCan the cloud service packages be migratedHow to check the cloud service order recordPayment methods for purchasing cloud service packagesCan overseas users use the cloud service"Activating failed" is displayed when the cloud service package is bound to the device"The device does not support cloud recording" is displayed when the cloud service package is bound to the device"The device has been bound by another account" is showed when the cloud service package is bound to the device"Incorrect username or password" is showed when the cloud service package is bound to the deviceCan I control the playback progress of cloud service videoWhat is the Time-lapse videoHow to open the Time-lapse video service functionHow to refund the Time-lapse video service
Cloud Storage
Alarm Setting
4G & Solar-powered
Other Questions
Cloud ServiceCloud Service

Can I get the refund for repeated purchases

Refund policy for repeated cloud service purchases

Refund instructions

Due to cloud service belongs to virtual merchandise, service refund should meet the following requirements:

  1. Apply within 3 days from the purchase date of cloud service package
  2. The cloud service package has not been bound by the device

The package has been bound and unbound after using. It does not meet the refund rules and does not support refunds.

Refund process

  1. Select Cloud in the function bar at the bottom of the APP, and click the icon in the upper right corner to enter the Order interface
  2. Click the Refund button for the package that needs to be refunded, fill in the refund application as required, and click SUBMIT
  3. If the submitted application meets the rules, the system will prompt "refund successful" and the funds will be returned to the account according to the original payment channel
  4. If you cannot solve it, please contact the technician (Support center)

Capabilities are adjusted with system versions. Actual usage prevails.

What to do if the device is broken and the cloud service can not be used

Solutions when device failure affects cloud service

Can the cloud service packages be migrated

Cloud service package migration policy

Table of Contents

Refund instructions
Refund process