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Device Startup
No response after the device is power onNo response after the device prompts "system is starting"Device restarts automatically or restarts repeatedly when it is startingWhy the device PTZ automatically rotates after starting (self-check)Must the camera be connected to the power supplyHow to turn on/off the camera voice promptsHow to change the camera prompt languageHow to adjust the camera volumeHow does the camera establish a hotspot modeHow to set the camera's AP hotspot passwordHow far is the AP hotspot mode connection rangeThe phone cannot find or connect to the AP hotspot of the cameraHow to check the device IDHow to restore factory default settingsCameras' reset button position distributionCan't connect to the Internet when connecting the device hotspot
Network Setting
Software Setting
Real-time Preview
Record & Replay
Cloud Service
Alarm Setting
4G & Solar-powered
Other Questions

Device Startup

Troubleshooting and setup guides for device startup issues

Welcome to the Device Startup troubleshooting guide. Select a topic below to find solutions for your device issues.

Power & Startup Issues

No Response After Power On

Troubleshoot when indicator light is off or no voice prompt

No Response After System Starting

Fix issues when device shows no response after startup message

Device Restarts Automatically

Resolve automatic restart issues during startup

Camera Power Supply

Understand camera power requirements and battery options

PTZ Auto Rotation

Understand PTZ camera self-check function after startup

Voice & Audio Settings

Voice Prompts On/Off

Enable or disable camera system voice prompts

Change Prompt Language

Switch camera system prompt voice language

Adjust Camera Volume

Adjust the device speaker volume level

AP Hotspot Mode

Establish Hotspot Mode

Set up AP hotspot mode on your camera

Set AP Hotspot Password

Configure password for camera's AP hotspot

AP Connection Range

Understand AP hotspot mode connection range

Cannot Find AP Hotspot

Fix when phone cannot find or connect to AP hotspot

No Internet on Hotspot

Resolve internet access issues when connected to hotspot

Device Management

Check Device ID

Find your camera's unique device ID

Restore Factory Settings

Reset your camera to factory defaults

Reset Button Position

Find the reset button on different camera types

FAQ

Troubleshooting answers for V380 and V380 Pro cameras — storage, network, power, reset and sharing.

No response after the device is power on

Troubleshooting when the indicator light is off or no voice prompt after powering on the device

Table of Contents

Power & Startup Issues
Voice & Audio Settings
AP Hotspot Mode
Device Management