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Device Startup
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Record & Replay
Cloud Service
Cloud Recording
Cloud Service
Cloud Storage
Why current cloud storage differs from the previous oneWhat is cloud storage serviceThe difference between different days of loop storageHow to purchase a cloud storage packageHow to change cloud storage packageHow to renew the cloud storage packageWhat is "AI humanoid detection" in cloud storage planWhy wasn't the promotional contract price available after purchaseCan cloud storage be bound to other devicesHow to unbind the cloud storage packageHow to check and download the cloud storage videoCloud storage has no video or can not search the video fileWhy the cloud storage video is not continuousCan the record video in cloud storage be deletedCan I still view videos after expired/unbound cloud storage packages"Upload Paused" in the cloud storage interface
Alarm Setting
4G & Solar-powered
Other Questions
Cloud Service

Cloud Storage

Cloud storage service questions and troubleshooting

Welcome to the Cloud Storage guide. Find answers to common questions about cloud storage service, including purchase, management, video playback, and troubleshooting.

Getting Started

What is Cloud Storage

Understanding cloud storage service and recording modes

Loop Storage Difference

Understanding different loop storage periods

Why Cloud Storage Differs

Understanding cloud storage service upgrade

Purchase and Subscription

Purchase Cloud Storage

Steps to purchase cloud storage package

Change Cloud Storage

Cloud storage package change policy

Renew Cloud Storage

Steps to renew cloud storage package

Promotional Price Unavailable

Understanding promotional contract pricing

Device Binding

Bind to Other Devices

Cloud storage device binding policy

Unbind Cloud Storage

Ways to unbind cloud storage package

Features

AI Humanoid Detection

Understanding AI humanoid detection feature

Video Management

Check and Download Video

Steps to view and download cloud storage videos

Delete Cloud Storage Video

How to delete cloud storage videos

View After Expired

Viewing videos after package expiration or unbinding

Troubleshooting

No Video or Cannot Search

Troubleshooting missing cloud storage videos

Video Not Continuous

Understanding discontinuous cloud storage videos

Upload Paused

Troubleshooting upload paused status

How to refund the Time-lapse video service

Time-lapse video service refund policy

Why current cloud storage differs from the previous one

Understanding cloud storage service upgrade

Table of Contents

Getting Started
Purchase and Subscription
Device Binding
Features
Video Management
Troubleshooting